Office of Homeless Services Contact Information
Phone
Hours
Monday - Friday
8:00 a.m.-4:30 p.m.
Saturday - Sunday
Closed
Register for Journey Pass
Choose How You Move, WeGo Public Transit, and the Office of Homeless Services (OHS) are teaming up to make getting around Nashville a little easier for our unhoused neighbors.
Through the Journey Pass program, you can ride WeGo for free—no fares, no hassle—for up to three years. Whether you're getting to a job, a meal, an appointment, or a place to stay, your Journey Pass will keep you connected and moving forward.
OHS will only distribute Journey Passes to individuals who meet one of the following criteria:
- Individuals in the Homeless Management Information System (HMIS) database
- Individuals who are able to present a letter from a service provider verifying their homeless status.
Note: Connector Cards that were distributed in September and October of 2025, automatically converted to Journey Passes. No additional steps are necessary. Anyone who received Connector Cards prior to September 2025, will need to register for a Journey Pass. Please see the Journey Pass Distribution schedule.
Getting Your Journey Pass
Each Journey Pass is loaded on a qualifying individual's existing QuickTicket card or a newly issued QuickTicket card.
Need Help or Have Questions?
WeGo Customer Care: 615-862-5950
Email: journeypass@nashville.gov
Visit the Journey Pass website
Ride With WeGo!
Once you're registered, your Journey Pass lets you ride for free on:
WeGo Local and Regional Buses
WeGo Access (for riders with disabilities)
WeGo Link (base fare only)
WeGo Star
This does not include WeGo Access On-Demand and regional Vanpool Services.
Journey Pass Distribution
Note: This schedule will be evaluated on a weekly basis and may change based on capacity and need. Journey passes will not be distributed on holidays. Please continue to follow this page for the most current distribution schedule.
OHS will coordinate directly with local shelter leaders for internal Journey Pass distribution.
South
- Monday: Edgehill Library, 1409 12th Ave S, Nashville, TN 37203, 10:00 a.m.-12:00 a.m.
- Tuesday and Friday: Thompson Lane Library, 380 Thompson Ln, Nashville, TN 37211, 11:00 a.m.-1:00 p.m.
- Thursday: Pruitt Library, 117 Charles E Davis Blvd, Nashville, TN 37210 12:00pm-2:00 p.m.
East Nashville
- Monday: Holy Name, 521 Woodland St, Nashville, TN 37206, 9:30 a.m.-11:30 a.m.
- Tuesday: Inglewood Library, 4312 Gallatin Pike, Nashville, TN 37216, 10:30 a.m.-12:30 p.m.
- Thursday: Community Care Fellowship 8:00 a.m.-12:00 p.m.
Madison
- Wednesday: City Road Chapel, 701 Gallatin Pike S, Madison, TN 37115, 8:30 a.m. to 10:00 a.m.
- Friday: Madison Library, 610 Gallatin Pike S, Madison, TN 37115, 10:30 a.m. to 12:30 p.m.
West
- Thursday: Richland Park Library, 4711 Charlotte-Avenue, Nashville, TN 37209 1:00 p.m.-3:00 p.m.
Downtown
- Monday: People Loving Nashville on Gay Street 5:00 p.m.-8:00 p.m.
- Wednesday: Lindsley Avenue Church of Christ, Lindsley Ave, Nashville, TN 37210 1:00 p.m.-3:00 p.m.
North
- Monday: Hadley Park Library, 1039 28th Ave N, Nashville, TN 37208 1:00 p.m.-3:00 p.m.
- Tuesdays: North Branch Library, 1001 Monroe St, Nashville, TN 37208, 1:00 p.m.-3:00 p.m.
Hermitage/Donelson
- 1st and 3rd Thursdays: Hermitage Branch Library 10:00am-1:00pm
- 2nd and 4th Thursdays: Donelson Branch Library 10:00am-1:00pm (Offices are closed on Thanksgiving, Christmas and New Year's Day.)
Questions on Journey Pass Distribution for unhoused individuals, please call Coordinated Entry at 615-862-6444
